As Teamsters Local 25 and Veterans Transportation, 1 of 2 providers of paratransit service for the MBTA, continue to negotiate a labor contract, the MBTA is today advising customers of its paratransit service The RIDE to expect delays and/or service interruptions due to lack of drivers. 
 
The MBTA is advising customers to only schedule essential trips because drivers are limited. Customers are asked to consider alternative transport options, such as a local taxi, Uber, or Lyft. If a customer is having a medical emergency, please contact 911. Customers have the option to cancel or rebook their trips by contacting The RIDE call center at 844-427-7433. 
 
The MBTA strongly urges Teamsters Local 25 and Veterans Transportation to continue negotiating. It is the MBTA’s hope that this situation resolves soon. The MBTA is committed to providing this essential service to our most at-risk, vulnerable customers.
 
The MBTA apologizes for this inconvenience.